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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Order Management: Own the complete order management process, including order entry, validation, pricing, and coordination of delivery to ensure timely fulfillment.
Billing Coordination: Work closely with the Finance team to coordinate billing, manage credit and debit notes, and facilitate dispute resolution to maintain accurate financial records.
Data Management: Maintain customer master data and contract records in ERP/CRM systems, ensuring data accuracy, compliance, and integrity.
Point of Contact: Serve as the primary point of contact for sales teams and customers, tracking service level agreements (SLAs) and overall service levels to ensure customer satisfaction.
Reporting and Process Improvement: Generate reports on orders, backlog, and invoicing; actively support process improvements and automation initiatives to enhance operational efficiency.
Desired Candidate Profile
2 3+ years of experience in sales back office, sales operations, or order management.
Hands-on experience with ERP systems (such as SAP or similar) and Customer Relationship Management (CRM) software.
Detail-oriented with strong communication and problem-solving skills, capable of addressing issues effectively.
Proficiency in Excel; exposure to Power BI is a plus.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Sales Back Office Specialist
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