Sales Co-worker

SYH Jordan

You actively approach customers who you see require additional help.

• You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top- selling and prioritized products (e.g. overstock/ over tag).
• You demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• You are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• Any security breaches must be notified concerned authority and manager.
• Be aware of all security related emergency response and follow the policy and procedures.
• I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches.