Sales Consultant - Nissan (Fujairah) AW Rostamani Holdings Co LLC

Job Purpose

The Sales Consultant manages the entire sales process, from prospecting to post-sales follow-up, ensuring full compliance with company policies. They achieve sales and product targets, assist customers with financing and insurance options, and deliver exceptional customer service to build long-term relationships. By meeting customer expectations and maintaining high satisfaction levels, the Sales Consultant drives sales growth and contributes to a positive customer experience.

Key Responsibilities

Sales / Sales Process

• Follow all steps of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up.
• Ensure that all documentation is completed in accordance with company policy.
• Liaise closely with other departments to ensure a smooth sales process.
• Report daily activities to the Sales Supervisor/Manager.
• Achieve sales targets on a monthly, quarterly, and annual basis while maximising profit from each transaction.
• Close maximum opportunities while maintaining and expanding the existing customer base.
• Assist customers with finance and insurance products according to their requirements.
• Achieve targets for Accessories, In-house Insurance, and GAP Insurance.
• Create productive sales process-related videos for customers and meet Venta Vid targets.
• Achieve targets set by internal and external Mystery Shopping programmes.
• Follow up with customers in a timely manner.
• Participate in sales meetings.
• Achieve all KPIs set by management.

Customer Experience

• Meet and exceed customer expectations.
• Schedule follow-ups, deliveries, and new customer acquisition efficiently, utilising strong time management skills.
• Assist customers in choosing the correct vehicle and build loyalty by providing a personalised and tailored sales experience.
• Achieve SSI (Sales Satisfaction Index) targets through excellent customer service.
• Ensure accurate collection and submission of customer details.
• Build, grow, and maintain strong customer relationships.
• Ensure smooth, clean, and defect-free delivery of sold vehicles.
• Perform other related tasks as required.