Sales Consultant - Retail

Bin Hindi Group

Duties and Responsibilities:

• Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s)
• Reporting product quality/service concerns through Quality Information Reports (QIRs)
• Review data sources such as warranty, Customer Care, and browse social media, and develop action plan for quality improvement as needed
• Answer customer calls and prepares vehicles service schedules accordingly
• Inspect incoming vehicles into the Workshop & customer sites
• Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly
• Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards
• Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field
• Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs
• Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle
• Prepare / Advise invoices for the performed jobs at the workshop after closing job cards
• Schedule the activities of the machines in workshop which may be delegated to job holder as required
• Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division
• Escalation of high priority issues to management for further review
• Support Kia and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s)
• Ability to use common engineering measurement tools (ie. micrometres, dial indicators, digital volt ohm meters and oscilloscopes)
• Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
• Ability to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision
• Ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision
• Design and deliver internal technical training to staff
• Organizes program of practical and technical instruction, including demonstrations of skills required in automotive professions
• To promote a climate of learning and development in vehicle sales and parts departments
• Evaluate performance of participants during and after the training for optimum use of skills and competencies
• Train Staff in the importance of accuracy, neatness, efficiency, resourcefulness and good work habits in service department
• Should be able to attend various training courses conducted by KIA
• Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
• Perform other duties and responsibility as agreed upon by the Service Centre Division Manager and Job holder