Sales Coordinator MAPYR FZCO

Job Description

Roles & Responsibilities

Desired Candidate Profile

Key Responsibilities:

❖ Order Management and Customer Support

• Process and follow up on customer orders from receipt to delivery through the company ERP

system.

• Process and follow up on Back To Back order processed to B2B and B2C.

• Monitor order status, coordinate with the warehouse and logistics teams, and proactively

communicate any delays or stock issues to internal team and customers.

• Customize order forms based on customer requirements, price list and promotional periods.

• Inform clients on the status of an order or a delivery, ensuring timely and professional

communication.

• Manage order amendments, cancellations, or returns as required, and in coordination with logistic

team.

• Respond to complaints from customers or issues, in coordination with relevant teams.

❖ Stock & logistics Coordination

• Support outbound logistics activities: shipment preparation, delivery scheduling, and

documentation. Track stock allocation and product availability to fulfil the orders.

• Collaborate with warehouse and logistics partners to ensure timely dispatch and accurate delivery

documentation.

❖ Reporting & Administrative Support

• Prepare and update sales and order tracking reports in Excel (pivot tables, VLOOKUP, charts, etc.).

• Support the Sales team with data analysis (track fulfilment etc.).

• Support in the preparation of presentations (PowerPoint).

• Ensure that all sales documentation (POs, delivery notes, invoices) is filed accurately and

retrievable.

❖ Cross Department Coordination

• Attend internal meetings and trainings to stay informed about new products, pricing changes, and

policies (Brand Presentations, Sales Cycles etc, Exclusivity deals etc)

• Coordinate with Marketing to align product launches, promotions, and customer communication.

• Inform customers in case of new product/brand launch to meet the annual sales objective

• Coordinate with Finance on customer credit status and invoicing accuracy

Skills and requirements:

• Very good English (Arabic is an advantage)

• Proven work experience (2-4 years) in sales coordination, customer service or order

management/process.

• Good understanding of basic logistics operations (outbound and delivery process)

• Advanced Excel & reporting skills (VLOOKUP, pivot tables, data clearing, reporting). Good in

PowerPoint.

• Good in ERP systems (Dynamics is a plus, SAP or else)

• Efficient, organized, and communicative person

• Ability to multitask, prioritize, and manage time efficiently

• Well-organized, detail-oriented, and able to manage tight deadlines

• Excellent verbal and written communication skills

Job Offer:

Full-time on-site position 6 days per week Working in a fun and fast-growing work environment with like-minded & compelling co-workers. We offer a competitive salary with a company performance-based bonus structure and comprehensive health and life insurance.