Sales & Customer Account Specialist

Intertrade Co.

Key Responsibilities:

• Serve as the primary contact for assigned customer accounts.
• Manage and follow up on customer orders from receipt to delivery.
• Coordinate with production, quality, and logistics to ensure on-time and accurate delivery.
• Maintain updated customer files (order history, price lists, product specifications, credit terms).
• Monitor customer balances and payments in coordination with the accounting department.
• Prepare and send quotations, proforma invoices, and order confirmations.
• Support the Sales Manager in preparing sales reports, forecasts, and order tracking summaries.
• Support the business developer by following up with new leads once converted to active customers.
• Handle customer inquiries, complaints, and technical requests promptly and professionally.
• Coordinate with the Quality Control and Production departments to resolve product or delivery issues.
• Ensure high customer satisfaction through regular communication and proactive updates.
• Support after-sales activities, including feedback collection and service improvement suggestions.
• Prepare weekly and monthly sales and customer service reports.
• Monitor delivery schedules, production readiness, and potential delays.
• Share customer feedback and recurring issues with management for improvement actions.
• Participate in internal coordination meetings with Sales, Production, and Logistics.

• Bachelor s Degree in Business Administration, Marketing, or a related field.
• 1 3 years of experience in sales coordination, account management, or customer service (preferably in manufacturing or industrial sectors B2B).
• Strong organizational and communication skills.
• Excellent command of English and Arabic.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems (Odoo preferred).
• Strong sense of responsibility, follow-up, and attention to detail.
• Customer-oriented with a professional and cooperative attitude.