Sales Executive

Confidential Company

•Develop product knowledge by keeping up to date with service and product offerings as made available by Etisalat

•Sales of Etisalat products and services in the Store

•Providing product and service information to the customers

•Proactively demonstrate services to customer ensuring their satisfaction that reflect in NPS, aiming for high scores

•Ensure process, guidelines & policies adherence in all transactions

•Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)

•Ensure Retail Customer Journey is implemented as per the directions

•Collect payments from customers in a secure and orderly manner

•Respond to customer enquiries & follow the process in getting the information from Retail knowledge source

•Assist subscribers in maintaining and updating customer accounts

•Adhere to Etisalat standards in all activities and tasks (Great Service, Great Sales, Great Standards and Great People)

•Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations

•Handle and count cash and other payments, responsible for reconciling payments against system records daily

•Assume responsibility for tasks delegated by Store Manager or Duty Manager

•Demonstrate the cross/up sales activities to maximize the Etisalat by e& share and revenue and increase the sales baseline