Sales Executive

AccorHotel

Job Description

• Maintain complete knowledge of the following (to include but not limited to):
• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel s sales administration process
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel s facilities and services at every available opportunity in order to maximize sales revenue

Other Responsibilities

• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management