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Experience
1 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You ll Be Doing at Arrow?
- End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams.
- Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays.
- Global Stakeholder Coordination: Act as the primary liaison between international customers, external suppliers, and internal departments (Sales, Supply Chain, Quality, Finance, and Logistics) to ensure timely resolution.
- Vendor Liaison: Coordinate with vendors regarding warranty claims, part replacements, and reconciliation of vendor invoice discrepancies.
- Data Integrity & ERP Management: Maintain accurate records of all return activities and claims in the company s ERP (Oracle) and CRM (Salesforce) systems.
Key Competencies:
- Communication efficiency
- Detail-Oriented: Precision in data entry and complex problem-solving.
- Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
Desired Candidate Profile
Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
- Experience: 1 3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management
- Languages: High level of English (written and oral).
- Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Sales Operations Associate (English Speaker)
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