Sales Operations Specialist

SMG Automobile Services

Technical Skills:

• Proficiency in Microsoft Office (especially Excel, Outlook, and PowerPoint).
• Strong command of CRM platforms such as Salesforce, SAP, or other automotive dealer management systems.
• Ability to manage sales documentation workflows, organize files, and maintain accurate digital records.
• Understanding of automotive administrative cycles, including invoicing, vehicle handover, and customer documentation.

Sales Coordination & Support Skills:

• Capable of coordinating with internal teams including Sales Consultants, Porsche Pro, and after-sales departments.
• Experience in scheduling and managing test drive appointments, customer follow-ups, and showroom logistics.
• Ability to monitor the status of leads, update sales pipelines, and ensure timely customer communication.

Personal & Interpersonal Skills:

• Excellent communication and interpersonal skills with a customer-centric approach.
• High level of organization, accuracy, and attention to detail.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Professional appearance and behavior consistent with Porsche brand values.
• Fluent in English and Arabic (written and spoken).
• Strong sense of ownership, confidentiality, and integrity in handling sensitive customer and company data.