Job Description

Roles & Responsibilities

Greet customers when they arrive at the store and respond to their questions according to protocol and company policies.
Provide expert advice and recommendations on parts, tools, and equipment based on customer requirements.
Direct or lead customers to their required products and provide them with details on features and benefits of the product.
Answer customer inquiries regarding product features, specifications, and compatibility.
Ascertain that customer are made aware of any discounts or deals that are applicable on their chosen products.
Answer customers’ questions and ensure that any warrantee or guarantee queries are properly responded to.
Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements.
Promote all Showroom Products.
Adhere to all Showroom policies, procedures, and practices, including signing, pricing, and loss prevention.
Resolve customer complaints, guide them, and provide relevant information.
Communicate customer requests to management.
Meet the set sales Target in coordination with Products Managers as set by the Management.
Make sales referrals, cross-sell products and introduce new ones.
Develop a comprehensive understanding of the mechanical products available in the retail shop.
Process sales transactions accurately and efficiently using the point-of-sale system.
Handle cash, credit card, and other payment methods in compliance with company policies and procedures.
Assist customers with product selection, sizing, and customization as needed.
Monitor inventory levels of parts, tools, and equipment and replenish stock as necessary.
Ensure products are properly labeled, organized, and displayed to optimize visibility and accessibility for customers.
Conduct regular inventory audits and assist with stock rotation and markdowns as directed by management.
Build and maintain positive relationships with customers by providing personalized service and addressing their concerns or inquiries.
Actively engage in customer retention initiatives and promotions to drive sales and enhance customer loyalty.

Desired Candidate Profile

Minimum of 3 years of proven sales experience in a competitive environment, showcasing a track record of success.
Experience in a specific industry relevant to the company, such as mechanical, electrical goods.
Strong technical skills with familiarity in CRM tools and Microsoft Office Suite to manage sales processes efficiently.
Exceptional communication and interpersonal skills to establish rapport with clients and effectively convey information.
Self-motivated with a proactive approach to problem-solving, showing initiative and resourcefulness.

Sales Representative Confidential Company

Sales Representative
Confidential Company