Sales & Service Engineer- Lab & Health Care Equipment Muna Noor

Reports To:

Head of Business Development

Position Summary:

We are seeking a motivated and skilled Sales & Service Engineer to join our team, specializing in laboratory equipment. This dual-role position combines technical expertise with sales acumen to deliver exceptional solutions and support to clients in research institutions, universities, hospitals, and other scientific facilities. The ideal candidate is passionate about life sciences, lab technology, and building strong client relationships while ensuring equipment functionality and customer satisfaction. Hands-on experience with LECO equipment will be an added advantage.

Key Responsibilities:

A. Technical & Engineering Duties

• Perform installation, calibration, troubleshooting, and maintenance of Lab, life science, Equipment, Health equipment, instrumentation equipment.
• Provide technical support to internal teams and clients during project execution and after-sales phases.
• Prepare technical documentation, specifications, and reports for projects and proposals.
• Ensure compliance with engineering standards, safety protocols, and regulatory requirements.

B. Sales & Business Development Duties

• Actively seek and identify new sales opportunities through market research, client visits, and networking.
• Maintain and develop relationships with existing clients to identify further sales opportunities and cross-selling possibilities.
• Prepare and deliver technical and commercial proposals, including quotations and bids.
• Conduct client presentations and demonstrations to explain technical solutions and value propositions.
• Negotiate contracts, terms, and pricing with clients in coordination with the management team.
• Achieve sales targets set by the company and provide regular sales performance reports.

C. Tender & Bidding Duties

• Monitor public and private tender portals to identify relevant opportunities.
• Review tender documents, technical specifications, and commercial requirements in detail.
• Coordinate with technical, procurement, and finance teams to prepare competitive and compliant tender submissions.
• Prepare all technical and financial documentation required for tendering.
• Ensure timely submission of tenders and proposals in accordance with client deadlines.
• Follow up with clients post-submission to track tender status and provide additional clarifications when required.
• Maintain a database of past tenders, win/loss records, and lessons learned for process improvement.

Skills & Competencies:

• Technical Expertise: Proficient in instrumentation systems, calibration, and industrial applications.
• Tender Management: Skilled in reviewing tender requirements and preparing winning submissions.
• Sales Acumen: Ability to identify prospects, develop relationships, and close deals.
• Client-Focused: Committed to understanding and meeting client needs.
• Organization & Time Management: Capable of handling multiple priorities under tight deadlines.