Sales Support Officer

flyadeal Egypt

Key Responsibilities

• Maintain thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Travel Trade at all times.
• Handle all inbound & outbound queries without delay, optimising revenue opportunities and communicating flyadeal policies and procedures in an efficient manner.
• Escalate issues to management for further review immediately when required.
• Monitor daily Group/Charter bookings using the group tool, identifying and addressing discrepancies.
• Provide relevant analytics to the Sales team.
• Serve as the primary point of contact for B2B/OTA Agents inquiries, providing prompt and professional assistance via email, phone, and live chat.
• Proactively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling.
• Guide travel agencies and GSAs through the onboarding process, ensuring a smooth and seamless transition to flyadeal B2B platform.
• Monitor customer feedback and sentiment, leveraging insights to implement strategies for continuous improvement.
• Execute trade events, agency incentives, sales blitz and other relevant activities.
• Follow the team roster schedule, with days off varying.

• Bachelor s degree in business administration or any related field
• Fluency in English is required.
• Minimum +1 years experience in similar role within aviation.
• Up-to-date understanding of the local and international airline market
• Customer focus
• Knowledge of trade partnership procedures.
• Pleasant, customer-centric communication skills.
• Multi-tasking.
• Strong communication skills.
• Analytical skills.
• Time management.
• Strong problem-solving skills.