Salesforce Administrator

Hyde Park Developments

Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.

Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).

Customize Lightning components and page layouts to enhance user experience.

Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.

Ensure data integrity and cleanliness through regular audits and deduplication processes.

Design and implement automation using flows, process builders, workflow rules, and approval processes.

Create, manage, and deactivate users, roles, profiles, and permission sets.

Maintain user access rights in line with security policies.

Maintain and update automation in response to business changes.

Create and maintain custom reports and dashboards for various business units.

Provide insights and analytics support to end-users and management.

Manage configuration changes and deployment using sandboxes.

Coordinate with developers and stakeholders on release schedules and system testing.

Monitor system performance and troubleshoot issues.

Coordinate with Salesforce support for bug resolution and platform updates.

Provide user training and create documentation (manuals).

Serve as the first line of support for user issues and system inquiries.

Ensure compliance with internal policies and data protection regulations.

Monitor and manage data visibility and sharing rules.

Track Salesforce licenses and manage third-party apps and integrations.

Liaise with Salesforce Account Executives for renewals or upgrades.

Granting user access and permission changes based on defined roles.

Implementing minor configuration changes and updates.

Creating standard reports, dashboards, and automation logic.

Implementing significant changes in process automation.

Integrating with external applications or APIs.

Changes that may affect data models or impact multiple departments.

Advising leadership on Salesforce capabilities and roadmap alignment.

Participating in system architecture discussions and scalability planning.