Salesforce Business Analyst

Questel

Position Overview:

The Salesforce Business Analyst is responsible for analyzing, translating, and documenting business needs to support the implementation and optimization of Salesforce-based platforms, including Equinox Corporate+ and Equinox Invention. Acting as a bridge between business and technology, this role ensures that functional requirements are clearly defined, and solutions are delivered to meet end-user expectations.

Principal Duties & Responsibilities:

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  Collaborate with internal stakeholders and Solution Engineers to gather, analyze, and document functional requirements
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  Translate business needs into user stories and define acceptance criteria for development and testing
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  Organize and lead functional testing campaigns and user acceptance testing (UAT) in sandbox and Trials environments
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  Coordinate with Salesforce administrators and developers on deployment activities, including Change Sets, Salesforce CLI, and Git workflows
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  Validate successful implementation of new features, proactively monitor actions, and resolve any post-deployment issues
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  Identify opportunities for continuous improvement of Salesforce business processes and platform usability
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  Maintain user documentation and functional documentation and user guides to promote the adoption of implemented solutions
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  Participate in Agile ceremonies and ensure alignment between solutions and business priorities
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  Stay current on Salesforce platform developments and assess potential impact on current systems
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  Collaborate with cross-functional teams and R&D teams supporting the Orbit Invention platforms to support functional evolution and optimization
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  Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor s degree in Business Administration, Information Systems, Computer Science, or a related field preferred; or any combination of education, experience and training which provides the following knowledge, skills and abilities:

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  Minimum 2 years of experience in Salesforce functional analysis and implementation required
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  Salesforce Business Analyst Certification preferred
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  Proficient in Salesforce native tools such as Flows, Validation Rules, and Custom Objects
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  Understanding of APEX and SOQL
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  Familiar with Salesforce Sandbox Management, Change Sets, Salesforce CLI, and Git
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  Experience using tools such as JIRA, Confluence, and working within Agile/Scrum frameworks
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  Strong analytical, organizational, and documentation skills
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  Excellent verbal and written communication in English
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  Self-starter with the ability to work independently and collaboratively across teams
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  Effective at managing multiple priorities in a fast-paced, global environment
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  Adaptable, solutions-oriented and proactive in identifying improvements

This job description may evolve based on business needs.