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Experience
2 - 3 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Serve as the primary point of contact for Salesforce support requests, including issue resolution, user assistance, and data integrity checks.
Provide functional and technical support across Salesforce Sales Cloud, Service Cloud, and related integrations.
Engage with business users (Sales, Marketing, Leasing, Handover, CRM, Operations, etc.) to understand their needs and propose scalable solutions.
Maintain and improve real estate business processes within Salesforce (e.g., unit management, sales contracts, handover, DLP).
Manage daily administration tasks, including user management, security settings, profiles, roles, permissions, and data cleanup.
Create and maintain reports, dashboards, flows, validation rules, and process builders.
Support training activities: prepare training materials, conduct sessions, and maintain process documentation.
Participate in UAT, post go-live support, and post-implementation reviews.
Act as a trusted advisor to business stakeholders for best practices and Salesforce capabilities.
Desired Candidate Profile
Bachelor’s degree in computer science, Information Technology, or related field.
2+ years of Salesforce administration or support experience, preferably in the real estate sector.
Strong knowledge of Salesforce Sales Cloud and Service Cloud.
Excellent understanding of real estate processes, including sales lifecycle, unit inventory, customer handover, and post-sales services.
Client-facing experience with ability to communicate technical information to non-technical users.
Strong problem-solving skills and ability to work independently.
Salesforce Administrator Certification is required. Additional certifications (e.g., Advanced Admin, Platform App Builder) are a plus.
Experience with data migration, sandbox testing, and change management processes.
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- Integration
- Configuration
- Salesforce Technical Support
- Salesforce Help Desk Analyst
- Problem-Solving
- Customization
- Salesforce Support Specialist
- Troubleshooting
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)