Salon Manager

Confidential Company

The salon manager is responsible for the successful operations of every aspect of the beauty salon. She is responsible for profit and customer satisfaction, leading a team of salon staff to provide excellent services, maximize profit and follow all health and safety regulations. Incumbent will ensure the highest quality of service is provided for clients, while driving compliance with Salon SOP and hygiene standards. Will be responsible for scheduling staff shifts, promote services, and ensure updated records of expenses and revenues.

1) Ensure the smooth running of the business, managing staff and ensuring services are provided to the highest possible standards.

2) Participate in the development, review, revision, and implementation of the Salon goals, objectives, policies, protocols, and procedures to carry out the delivery of services.

3) Responsible for setting the annual budgets and managing the P&L for the Salon business operations.

4) Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and contribute to the customer’s satisfaction with services performed. Responsible for achieving monthly sales target/Upselling.

5) Ensures effective staff utilization to meet staffing and workload requirements and supports the delivery of quality care and services within budgetary guidelines.

6) Hire and train beauty staff / technicians, as needed.

7) Coordinate with inventory controller for overall inventory management, including reviewing stock reorder levels, ordering products and consumables, stock replenishment, stock expiry date and off-shelf/ discard of expiry products etc.

8) Coordinate with marketing team for advertising and promoting services, offers, and discounts via social media.

9) Apply international best practices of hygiene standards across the Salon, including common areas.

10) Develop and manage quality improvement initiatives for areas of responsibility in conjunction with other key staff.

11) Conduct performance improvement and risk management programs within the Salon.

12) Ensure compliance with legal issues including, but not limited to, customer confidentiality and risk management by ensuring compliance with local laws and regulations.

13) Manages and oversee the administrative operations of the Salon and Janitorial staff.

14) Ensures that Front office processes the customers timely and appropriately.

15) Handle and resolve customer complaints/grievance as per policies and procedures.

16) Monitors productivity and receivables. Monitor new enrollments and ensure member retention.

17) Ensure the salon records are well documented and updated for external / internal audits.

18) Maintain a positive working relationship with staff