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Experience
3 - 5 Years
Job Location
Remote (Company based out of Other - United States Of America (USA))
Education
Any Graduation
Nationality
Indian, Pakistani
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
1. Client Onboarding & Implementation
Manage end-to-end onboarding of clients, including social account setup and configurations
Handle technical requirements such as Facebook work accounts, integrations, and booking links
Ensure smooth transition from sales to execution
2. Campaign & Account Management
Oversee social media calendars and ensure timely execution of deliverables
Coordinate with design and content teams for accurate implementation
Maintain quality control across all client deliverables
3. Strategy & Research
Identify content gaps and growth opportunities for client brands
Provide research-driven insights to improve social media performance
Stay updated on industry trends and platform updates
4. Scoping & Pricing Support
Assist in evaluating client requirements
Support leadership with pricing estimates and scope definition
5. Process Improvement & Operations
Identify inefficiencies in workflows and propose improvements
Help build and refine internal playbooks and SOPs
Maintain structured documentation
6. Client Communication
Deliver clear, accurate, and actionable communication
Proactively flag risks, blockers, and delays
Provide solution-oriented recommendations (at least two options when issues arise)
Desired Candidate Profile
Required Skills & Qualifications
3–5 years of experience in Customer Success, Account Management, or Operations (preferably in SaaS or digital marketing)
Strong understanding of social media platforms and content workflows
Excellent communication and stakeholder management skills
High attention to detail and process-driven mindset
Ability to manage multiple clients and priorities simultaneously
Problem-solving mindset with a proactive approach
Preferred Skills
Experience working with B2B SaaS companies or AI-driven products
Familiarity with tools like Meta Business Manager, scheduling tools, and CRM systems
Basic understanding of design briefs and creative direction
Key Traits We’re Looking For
High Ownership: Ability to independently manage responsibilities
Resourcefulness: “Figure it out” attitude when facing new challenges
Creative Thinking: Understanding of social media aesthetics and trends
Proactive Communication: Early identification of blockers
Process-Oriented Mindset: Continuous improvement approach
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Customer Success Specialist
- Account Management
- Client Lifecycle Management
- B2B SaaS
- Client Relationship Management
- Campaign Management Specialist
- Social Media Strategy
- Proactive Communication
- Communication Skills
- Analytical Thinking
- AI Tools
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Sociali.ai
Sociali is a fast-growing B2B SaaS AI agency focused on transforming how brands scale their social media presence. We operate at the intersection of technology, creativity, and data to deliver high-impact results for our clients.