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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As an Associate within the Client Facing Team, you will play a vital role in the day to day management of the Custody Middle Office. As a part of the team, you will act as a point of contact for client s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the Team performs client outreach, on behalf of the various Operational Teams. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.
Job responsibilities
- Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
- Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
- Provide value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries.
- Perform root cause analysis of Asset Servicing (COAC's and Income), Cash, FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
- Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes
Desired Candidate Profile
Required qualifications, capabilities, and skills
- Self-motivated, flexible, innovative, adaptable and analytical
- Excellent prioritisation, planning, organisational and time management skills
- Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
- Ability to multitask and work in a fast paced environment essential
Preferred qualifications, capabilities, and skills
- Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Finance
- Treasury
Keywords
- Securities Services - Middle Office Associate
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JPMorgan Chase
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.br>
https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/210675284