Security and Safety Assistant Manager Four Seasons Hotel

About the Role

The Security & Safety Assistant Manager plays a critical leadership role in overseeing the security and safety operations of a luxury 5 star hotel/resort environment. This position ensures the protection of guests, employees, and company assets while maintaining the highest standards of professionalism, preparedness, and regulatory compliance. The role requires operational expertise, strong leadership skills, and a proactive approach to risk management and emergency response, aligned with luxury service expectations.

Main Duties & Responsibilities

• Oversee daily security and safety operations, ensuring full compliance with company policies, safety procedures, and all applicable laws and regulations.
• Review, analyze, and follow up on incident reports to ensure accurate documentation and timely resolution.
• Coordinate with Red Sea Global (RSG) and relevant stakeholders to address and resolve immediate security concerns, emergencies, and property-related incidents.
• Ensure proper handover and accountability of all security equipment, including keys, radios, buggies, time clocks, flashlights, and other assets; report discrepancies or damages.
• Conduct shift briefings, assign security personnel to posts, and ensure smooth shift handovers.
• Ensure all daily incident reports are completed and submitted accurately and on time.
• Verify that equipment issuance is fully recorded in all required registers and that incidents are correctly logged in the incident reporting database.
• Review the Activities Register and arrange appropriate security coverage for scheduled events and activities.

Incident & Risk Management

• Lead and oversee investigations of security related incidents, ensuring thorough documentation, follow up, and corrective action plans.
• Liaise closely with RSG personnel and external government agencies as required.
• Prepare comprehensive operational reports and summaries for management regarding incidents, trends, and resolutions.
• Direct and control emergency situations until relieved by senior management or appropriate authorities.
• Ensure consistent implementation of operational procedures and enforcement of company policies across the resort.

Team Leadership

• Supervise Security Officers through regular patrols and checks to ensure performance, alertness, and proper post coverage.
• Provide guidance, coaching, and support to security personnel to enhance performance and professionalism.
• Conduct on the job training for new and junior team members and maintain accurate training records.
• Promote a culture of safety, awareness, and accountability within the department.

Collaboration & Communication

• Work closely with the Surveillance Department on all matters related to resort security.
• Immediately inform the Director of Loss Prevention of serious incidents, and seek guidance or instructions when required.
• Maintain effective communication with internal departments to support smooth operational coordination.

Health, Safety, & Compliance

• Maintain a strong awareness of safety practices, company asset protection, and guest and employee welfare.
• Remain fully knowledgeable of all resort contingency plans including fire, evacuation, hurricane, bomb threat, food safety, pool and beach emergencies.
• Ensure that safety hazards and malfunctioning equipment are reported and addressed promptly.
• Enforce company rules, regulations, and all laws of the Kingdom of Saudi Arabia (KSA).
• Maintain strict confidentiality of all sensitive and security related information.

Standard Duties

• Attend required training sessions, briefings, and meetings.
• Perform any other reasonable duties as assigned by management.