Security Manager Four Seasons Hotel

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

Job Description:

• Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property.
• Review and conduct performance evaluations for Security staff.
• Implement all policies and procedures regarding security and safety.
• Design and implement preventive safety and security programs.
• Prevent situations that could jeopardize the reputation of the hotel.
• Investigate crimes committed against the hotel, guests, and employees.
• Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective and writes a comprehensive report.
• Manage and coach the security team
• With support from upper management, manage all problems and complaints that may be brought to your attention by guests;
• Be well versed as per procedures and communicate them as needed.

• Motivate, supervise and coach the security team;
• Support the Director of Security with regards to scheduling, holiday management, overtime management always while keeping in the mind hotel operational needs;
• Actively participates in department meetings and prepare appropriate summaries;
• As per Four Seasons standards, offer guests a pleasant, efficient and professional service;
• Act as a support in the onboarding and training process of new employees and help them complete their tasks;
• Help guests who are experiencing problems with their in-room safe;
• Help guests access their rooms in the event of a lost or defective room key;
• Welcome visitors, contractors, external vendors and register them in the visitors log;
• Help direct visitors and guests upon arrival at the hotel and answer any questions they may have;
• Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules;
• Ensure that the security spaces and employee entrances are kept clean at all times;