Security & Protocol Manager-Protective Services Management

Sheikh Shakhbout Medical City

To provide operational leadership of all security functions within SSMC, including the supervision of Security Control and Security Operations, oversight of both in-house and contracted security personnel, management of the security services contract, and development of security policies, protocols and SOPs. The role ensures a secure and compliant environment for patients, staff, visitors, and assets, while supporting protocol management for high-level visits in coordination with the CEO s office.

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

Provide leadership to in-house and contracted security teams.

Oversee Security Control Center and on-ground Security Operations.

Manage the performance and compliance of the outsourced security service provider.

Develop and maintain security-related SOPs in line with hospital emergency policies.

Ensure regulatory compliance and conduct security risk assessments.

Coordinate VIP and delegate visits with appropriate protocol in collaboration with the CEO s office.

Liaise with government and protocol departments to ensure proper handling of high-profile visitors.

Lead investigations of security incidents and recommend corrective action.

Prepare and submit operational security reports to leadership.

Accountabilities

Staff Supervision: Accountable for ensuring that all security staff (in-house and outsourced) are adequately trained, scheduled, and performing per standards.
Contract Compliance: Accountable for ensuring all aspects of the security services contract are met and managing vendor performance, invoices and cost management in line with budget. Risk Mitigation: Accountable for identifying and mitigating security risks through proactive planning and procedures.
Protocol Execution: Accountable for the seamless execution of protocol arrangements for VIPs, delegates, and official events.
Operational Efficiency: Accountable for ensuring the security function operates effectively within allocated budgets and resource limits.

Role-Specific Job Responsibilities

Supervise and coordinate Security Control Center activities including surveillance, alarms, and communication systems.

Monitor and improve on-site security operations, including patrols, access control, and incident response.

Develop and implement SOPs for security functions, ensuring alignment with emergency management procedures.

Represent the Security Department in internal and external meetings, emergency preparedness drills, and planning sessions.

Ensure proper security presence and protocol compliance during official visits, events, and dignitary engagements.

Collaborate with Facilities, Emergency Management, HR, and other departments to ensure holistic safety and security planning. Evaluate and propose improvements to security technologies, systems, and tools (e.g., CCTV, access control, panic alarms).

Maintain up-to-date training records, security licenses, and certification requirements for all personnel.

Ensure confidentiality and professionalism in handling sensitive information and high-profile individuals