Incident/Emergency Response
Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
Respond to the scene of guest or employee accidents and determine if emergency aid is required.
Administer first aid/CPR to guests or employees as required.
Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
Respond to domestic problems with guests and call for outside assistance if necessary.
Resolve safety hazard situations.
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.
Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
Ensure property compliance with alcoholic beverage control laws.
Report to scenes of vehicle accidents/thefts and document all required information.
Call for assistance using proper code responses.
Investigations/Reports
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
Type, proofread, and copy security reports.
Provide proper paperwork to employees that require outside medical treatment (e.g., work related injuries).
Assist manager/supervisor in ensuring insurance carrier is notified of liability situations (e.g., worker's compensation and general liability) according to designated protocol.
Assist manager/supervisor in conducting regular documented safety inspections.
Control of Property
Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records to ensure the safekeeping of these items.
Previous experience in Security, Loss Prevention, or within a hotel environment is preferred.
Experience in a luxury hotel or international brand is an advantage.
Strong knowledge of safety, security, and loss prevention procedures.
Familiarity with CCTV systems, alarm systems, and access control.
Knowledge of emergency response procedures and first aid (certification preferred).
Ability to write clear and detailed incident reports.
Understanding of local regulations related to safety and alcoholic beverage control.
Strong attention to detail and observational skills.
Ability to remain calm and act effectively in emergency situations.
High level of integrity and sense of responsibility.
Strong communication and conflict resolution skills.
Team player with the ability to collaborate across departments.
Guest-oriented with a proactive service mindset.
