Senior Account Manager

Robusta Studio

Key Responsibilities

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Understand client business goals and align services to support their objectives.
• Ensure high levels of client satisfaction and retention.

Account Growth & Strategy

• Identify opportunities for upselling and cross-selling services.
• Develop account strategies to expand client engagement.
• Collaborate with internal teams to propose solutions that add value to the client.

Project & Delivery Coordination

• Work closely with project managers, product, and technical teams to ensure successful project delivery.
• Monitor account performance, timelines, and deliverables.
• Ensure client expectations are aligned with project scope and delivery timelines.

Client Communication & Reporting

• Lead client meetings, business reviews, and performance updates.
• Provide structured reporting on project progress, performance metrics, and outcomes.
• Address client concerns proactively and ensure timely resolution.

Risk & Issue Management

• Identify potential risks affecting client relationships or project delivery.
• Escalate issues appropriately and coordinate solutions with internal teams.
• Maintain transparency with clients while ensuring issues are resolved effectively.

• 5+ years of experience in Account Management, Client Services, or Customer Success.
• Proven experience managing enterprise or high-value client accounts.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple accounts simultaneously.
• Strong problem-solving and strategic thinking abilities.