Senior Account Manager Salesforce

Cloud11

Key Responsibilities

1- Sales & Account Leadership

• Lead end-to-end enterprise sales cycles for Salesforce solutions, including consulting, implementation, and support services.
• Manage and expand relationships with key enterprise and strategic clients, focusing on retention and growth.
• Develop account plans, identify upsell and cross-sell opportunities, and drive Salesforce adoption within client organizations.
• Lead RFPs, proposal development, and commercial negotiations to secure large-scale, high-value opportunities.
• Consistently achieve and exceed quarterly and annual sales quotas.
• Guide junior Account Managers and BDRs in pipeline development, deal strategy, and sales best practices.

2- Client Engagement & Growth

• Act as the trusted advisor for key clients, offering strategic insights and proactive recommendations.
• Conduct Quarterly Business Reviews (QBRs) to track progress, identify risks, and highlight growth opportunities.
• Ensure customer satisfaction through effective communication, issue resolution, and continuous value delivery.

3- Market & Competitive Intelligence

• Stay current on Salesforce releases, innovations (e.g., Einstein, Data Cloud, and AI capabilities), and ecosystem developments.
• Analyze market trends, competitor offers, and client needs to inform go-to-market and solution strategies.
• Provide insights into leadership for refining pricing, positioning, and service offerings.