Senior Advisor GHD

Provide expert advice and guidance to individuals or organizations in a specific area of expertise, such as management, finance, marketing, IT, human resources, and other areas. Work with clients to understand their needs and objectives, analyze their current situation, and recommend strategies and solutions to improve their performance or achieve their goals. May assist with implementing recommended solutions, providing training and support, and monitoring progress to ensure success.

Responsibilities

• Consulting Project/Program Design: Contribute to, and record the design of, the project architecture, building on the initial proposal and the strategic interviews to develop a solution that meets the client's stated requirements and addresses any identified client issues.
• Consulting Project Delivery: Research, collate, and analyze information to identify key themes and deliver a broad range of standardized training and documentation, advice, or reports to support client projects and programs.
• Consulting Project Content Development: Develop and write materials that are highly visible, such as slide decks for presentations to senior management or standardized client reports.
• Community of Practice Management: Participate actively in a community of practice in a defined area of expertise or consulting to build own expertise.
• Client Issue Diagnosis: Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
• Client Issue Clarification: Conduct interviews following an established framework of questions to gather information on client issues.
• Workshop Facilitation: Assist in facilitating process development workshops with subject-matter experts, drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps.
• Data Collection and Analysis: Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Project Management: Deliver small- or medium-scale projects while working within an established program management plan.
• Business Advice: Oversee the provision of business advice of moderate complexity.
• Client & Customer Management (External): Manage relationships with small clients while also helping senior colleagues manage relationships with larger key clients and customers.

Competencies

• Ensures Accountability Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Business Insight Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
• Cultivates Innovation Creates new and better ways for the organization to be successful. For example, approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
• Self-Development Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, creates a development plan that states clear goals and the tactics to achieve them. Gathers information on where to focus. Makes efforts to apply new skills on the job.
• Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.