Senior Application Support Specialist

Byte Crew Technologies

Employer Active

Posted 2 hrs ago

Experience

8 - 13 Years

Job Location

Doha - Qatar

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are hiring a Senior Application Support Specialist to provide L2/L3 application support across the client's Information Systems Department enterprise applications portfolio. The role owns escalated incidents, problem management, and continuous service improvement on mission-critical platforms used across infrastructure, finance, and operations.

Key Responsibilities

  • Provide L2/L3 support across enterprise applications (ERP, EDMS, CRM, custom .NET/Java apps).
  • Triage and resolve complex application incidents within SLA, including database-level troubleshooting.
  • Drive root cause analysis and problem records to closure.
  • Develop and maintain runbooks, knowledge base articles, and operational documentation.
  • Coordinate with vendors for L4 support and software defect resolution.
  • Author and execute SQL queries to investigate data and configuration issues.
  • Support major change implementations, deployments, and patching activities.
  • Work with infrastructure and security teams on cross-functional incidents.
  • Own the application monitoring and alerting framework.

Desired Candidate Profile

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related discipline.
  • 8+ years in application support, with 3+ at L2/L3 level on enterprise platforms.
  • Strong SQL skills (Oracle PL/SQL or T-SQL) for production troubleshooting.
  • Hands-on with at least two enterprise platforms ERP (Oracle EBS/Fusion, SAP, Microsoft Dynamics), EDMS (OpenText, FileNet, SharePoint), or comparable.
  • ITIL v4 Foundation certification.
  • Experience with ITSM tooling (ServiceNow, BMC Helix, ManageEngine).
  • Native or fluent Arabic AND professional English preferred (not mandatory).

Preferred / Nice to Have

  • ITIL v4 Intermediate / Practitioner.
  • Oracle DBA OCP or Microsoft DP-300 / equivalent DBA credential.
  • Prior experience in Qatar government or large public-sector enterprise.
  • Working knowledge of Java, .NET, or Python for log analysis and scripting.
  • Application monitoring (Dynatrace, AppDynamics, New Relic) hands-on.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Senior Application Support Specialist

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Byte Crew Technologies

https://www.careers-page.com/bytecrew/job/3W675X48