Senior Associate, Client Service, Treasury Services

BNY Mellon

In this role, you'll make an impact in the following ways:

• Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication
• Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution
• Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention
• Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service
• Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required
• Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquiries

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience (Banking/Financial) is preferable
• 3-5 years of relevant work experience preferred; experience in an operational area and/or client services desirable.
• Direct client-facing experience within Financial Services
• Experience of correspondent banking/understanding of the payment's products and life cycle.
• Experience in discussing digital solutions to clients
• Self-motivated with client focus centricity
• Strong communication skills; written, verbal and effective listening skills
• Ability to multitask under pressure
• Able to adapt to changing environment and business needs
• Fluency in English and Arabic.