Senior Associate Renewal Representative, Regional Accounts
Autodesk
Posted on 3 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Independently execute full renewal workflows for assigned accounts.
Close Renewals
Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance.
Drive and Close Seat Expansions
Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal.
Monitor Auto Renewal Status
Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines.
Customer Procurement Interaction
Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks.
Skills & Competencies
Organizational & Time Management: Manages multiple renewal cycles independently, with moderate guidance.
Customer First Mindset: Identifies and addresses customer needs to drive satisfaction.
Communication: Engages customers using clear, effective communication to secure renewals.
Negotiation: Applies basic negotiation techniques to achieve mutual agreement on renewals.
CRM & Workflow Systems: Utilizes CRM systems to automate workflows and flag exceptions.
ATU (Account Team Unit) Collaboration)
Expansion Qualification: Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance.
Customer Success Collaboration: Provides light touch coordination with Customer Success Managers to support retention and adoption.
Partner Engagement: Supports partners where applicable, following general instructions.
Share Insights: Communicates churn risks, blockers, and missed upsell signals across teams and geographies.
Feedback Loop: Provides feedback on product experiences and packaging based on customer insights.
Desired Candidate Profile
Required Qualifications
- 2 3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.
- Experience managing renewal cycles or recurring revenue motions.
- Strong communication skills with the ability to influence customer decisions.
- Foundational negotiation skills with the ability to secure renewals or basic expansions.
- Ability to manage multiple concurrent workflows and adhere to renewal timelines.
- Proficiency using CRM systems and basic workflow automation.
Preferred Qualifications
- Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.
- Familiarity with procurement processes or vendor customer negotiation cycles.
- Exposure to partner led or channel supported sales motions.
- Experience identifying churn risks or upsell signals through customer conversations or data.
- Working knowledge of forecasting renewals or using dashboards for revenue tracking.
- Experience coordinating across sales, customer success, and partner teams.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Senior Associate Renewal Representative
- Regional Accounts
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Autodesk
Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk it s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!