Senior Business Analyst ServiceNow
Capgemini
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As part of strengthening our ServiceNow teams, we are recruiting a Senior ServiceNow Business Analyst to work on high value-added projects, within complex and multi-stakeholder environments.
- Gather, analyze and formalize third-party material needs
- Challenge requests and propose solutions aligned with ServiceNow standards
- Write the functional deliverables (User Stories, specifications, workflows)
- Facilitating workshops on framing, prioritizing, and estimating
- Provide functional expertise on one or more ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, ITOM, WSD)
- Collaborating closely with the IT teams throughout the project
- Participate in the testing, deployment and change management phases
- Quality of work life: Possibility of teleworking in Morocco as well as internationally and autonomy in the organization of your daily life, hybrid missions according to your preferences.
- Continuous learning: access to training and certifications dedicated to your technology, personalized support and structured integration pathway.
- Diverse projects and high impact: work with major accounts in diversified sectors with stimulating business and technological challenges.
- Cosyst me d'expertise : benefit from personalized technical support and active integration into our third-party SM communities.
Desired Candidate Profile
Diploma (m/f) of a Bac+5 in computer science or equivalent
- Minimum 4 years of experience as a Business Analyst
- Significant experience on the ServiceNow platform
- Expertise in at least one ServiceNow module
- Good mastery of IT processes and ITIL concepts
- Experience in Agile and/or V-model methodologies
- Excellent communication, analytical and synthesis skills
- Fluent in French and English
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- IT Software
Keywords
- Senior Business Analyst ServiceNow
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Capgemini
Capgemini is a responsible, multicultural, global leader with nearly PHONE_NUMBER people in more than 50 countries. With 55 years of experience, we are a strategic partner to businesses, helping them transform their operations by harnessing the power of technology and innovation in rapidly evolving areas such as cloud, data, artificial intelligence, connectivity, software, digital engineering, and platforms.