Senior Butler - Raffles The Red Sea

AccorHotel

Employer Active

Posted 1 hrs ago

Experience

2 - 7 Years

Education

Diploma(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Core Responsibilities

  • Intuitive Guest Care: Orchestrate seamless "resident" journeys from pre-arrival to a "fond farewell". This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations.
  • Bespoke Experience Curation: Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries.
  • Master Valet Services: Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards.
  • Dining & Social Facilitation: Manage in-suite dining experiences, including the service of afternoon tea, evening canap s, and private meals with meticulous attention to table presentation.
  • Team Leadership: Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the "Raffles Brand Personality" charming, graceful, thoughtful, and welcoming.
  • Guest Intelligence: Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts.

Desired Candidate Profile

Required Skills & Qualifications

  • Experience: Typically a minimum of 2 5 years in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations.
  • Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.
  • Cultural Savvy: Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette
  • Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.
  • Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.

The "Raffles Standard" Personality

  • A successful Senior Butler must embody these specific brand values:

  • Emotional Luxury: The ability to build genuine, warm, and professional connections that transcend basic service.
  • The "Butler Did It" Spirit: A witty, stylish, and resourceful approach to problem-solving and service.
  • Discretion & Privacy: Respecting guest space and maintaining absolute confidentiality at all times.

Company Industry

Department / Functional Area

Keywords

  • Senior Butler - Raffles The Red Sea

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AccorHotel

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea /strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia s extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world s most discerning travelers.

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https://jobs.smartrecruiters.com/AccorHotel/744000121974977-senior-butler-raffles-the-red-sea