Senior Call Center Agent
GV Investment Group
Posted on 9 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle incoming calls, respond to customer inquiries, and provide accurate information.
Make outbound calls for follow-ups, feedback, and client engagement.
Resolve customer complaints and ensure a high level of satisfaction.
Support team members in achieving performance targets and KPIs.
Escalate complex issues to the Team Leader or relevant department when needed.
Maintain detailed records of customer interactions on the CRM system.
Assist in training and guiding junior call center agents when required.
Ensure adherence to company policies and communication standards.
Desired Candidate Profile
Bachelor s degree in any relevant field.
3 5 years of experience in a call center or customer service role (preferably in real estate, telecommunications, or service industries).
Strong communication and problem-solving skills.
Excellent command of English and Arabic (spoken and written).
Proficiency in Microsoft Office and CRM systems.
Ability to work under pressure and handle multiple tasks.
Positive attitude and a customer-focused mindset.
Company Industry
- Real Estate
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Senior Call Center Agent
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