Senior Captain Acquisition & Market Ops Lead careem

About the team
The Marketplace & Expansion Operations team plays a critical role in scaling Careem's footprint across new and existing markets. We focus on building efficient, localized operational engines to drive our growth and reliability. The team thrives on agility, cross-functional collaboration, and a strong ownership mindset.

About the role
As the Captain Acquisition & Market Ops Lead, you will be the driving force behind our on-ground acquisition efforts in new cities, starting with AUH, SHJ and AL Ain. This role is central to building and managing the supply base  – from onboarding third-party logistics (3PL) suppliers to ensuring captain (driver) availability and readiness. You will act as the go-to person for supplier coordination, captain onboarding, and operational ramp-up.

What you'll do

• Own and lead the full captain acquisition process on the ground across AUH, SHJ and AL Ain
• Initiate and manage onboarding conversations with 3PL partners and logistics suppliers
• Align captain supply with Careem's growth plans by ensuring 3PLs meet their commitments
• Track and enforce fulfillment targets (e.g., ensuring 20 captains are delivered if committed)
• Distribute captain swag/uniforms and coordinate training initiatives
• Build and nurture relationships with 3PL providers to establish trust and long-term collaboration
• Serve as the point of contact for resolving operational issues with suppliers and captains
• Maintain clear documentation and reporting of acquisition progress and supply health
• Manage and guide the team ensuring clear direction, accountability, and high-quality execution across all acquisition activities.
• Apply strategic thinking to anticipate gaps, optimize workflows, and proactively shape initiatives that support long-term growth.