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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
- Monitor import cargo receipt and breakdown; resolving any related issues
- Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
- Update flight handling reports including identification and monitoring of irregularities and discrepancies
- Dispatch post flight information to the correct departments in a timely manner.
- Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
- Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
- Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
- Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter/
Desired Candidate Profile
Educated to at least GCSE standard or equivalent
Experience:
A minimum of 3 years? experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
Qualification
Knowledge of Dangerous Goods regulations and ideally hold a DG certificate
Knowledge of Weight & Balance procedures and Live Animal Regulation
PC based skills including Microsoft Word/ Excel/ E-mail.
Fluency in English and the language of the country you are working is essential.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Senior Cargo Agent
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The Emirates Group
Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft... Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation.