Senior Client Relations Specialist

ATRIC Developments

Responsible for handling all clients inquiries through phone calls, visits, emails, electronic messages or letters.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Provide information about company s units and units services, take and enter requests and client s history and obtain details of queries and complaints.
• Communicate and follow up with internal or external parties to ensure that appropriate changes were made to resolve clients problems.
• Keep records of clients interactions or comments, recording details of inquiries, complaints, or comments, letters, unit related papers as well as actions taken on the CRM system or in hard copies according to the correspondence method.
• Communicate with the finance team to issue and resolve client s financial matters such as billings, payment checks, expedited payments and deferred payments then communicate with the client to update them with procedures and start implementing
• Communicate with the finance team to issue financial statement and financial clearance as per the client s request, follow up with the finance team upon issuance, then communicate it and deliver it to the client.
• Update client s data periodically on the CRM system.
• Communicate and negotiate with clients regarding their payments whether they are due or overdue payments and find solutions for insolvent clients.
• Refer unresolved clients grievances to designated departments for further investigation.
• Contact clients to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Receive signed contracts from the CEO office and deliver to the client after reviewing the contracts and ensuring all details are included.
• Responsible for handing over the unit to the client after ensuring the client s eligibility from the finance department, technical office department and legal department.
• Coordinate with finance and legal teams to issue utilities letters, hand it over to the client and guide the client for further steps.
• Coordinate with the technical office department regarding clients modification requests, communicate with the client the feedback and prices and support with the client relationship during the implementation.
• Conduct client s satisfaction surveys and take action regarding the matters arise.
• Be proactive and take actions regarding any matters spotted through overall scanning.
• Create and update the needed and required reports.
• Update CRM system with all the data needed periodically.