Senior Client Support Specialist

Jobs for Humanity

Employer Active

Posted on 30 Mar

Experience

5 - 7 Years

Job Location

Lebanon - Lebanon

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date

Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant

Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required

Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.)

Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions

Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business

Monitor assigned clients position & receivables

Desired Candidate Profile

Education:

  • BA or equivalent a focus on Commodity Trading, Logistics or Management is a plus
  • Other certifications are a plus

Experience:

  • 5 years of experience in Logistics & shipping
  • Experience in an international environment/ global collaboration
  • Experience in coffee trade logistics is a plus
  • Experience in Customer Service is a plus

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Senior Client Support Specialist

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Jobs for Humanity

The Company:

Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.

What are we looking for:

We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.

What we offer:

We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!

Read More

https://jobs.smartrecruiters.com/JobsForHumanity/744000116400897-senior-client-support-specialist

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