Senior Complaints Management
Allianz Egypt
Employer Active
Posted on 28 Nov
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Experience
1 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Responsibilities:
- Manage and resolve escalated or sensitive complaints with professionalism and accuracy.
- Conduct in-depth investigations, analyze root causes, and recommend preventive actions.
- Contribute to the design and implementation of improvements in customer experience and complaint handling procedures.
- Collaborate with cross-functional teams to resolve issues and implement corrective actions.
- Track complaint resolution progress by assessing case statuses, ensuring adherence to service standards, and identifying recurring issues to support continuous improvement efforts.
Desired Candidate Profile
Required Qualifications:
- 1-3 years of experience in customer service, with a background in the insurance industry being an advantage.
- Bachelor s degree in business administration, Communications, or a related field
Company Industry
- Insurance
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Senior Complaints Management
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