Senior Consultant / Assistant Manager Ernst & Young AE

Our consultants work collaboratively with clients to craft compelling strategies, develop customer journeys, and establish operating models that reflect best practices and innovation. They ensure alignment with organizational goals while fostering a customer-first culture.

Our consultants excel in dynamic, fast-paced environments and thrive in projects that span CX strategy, journey mapping, and implementation. They deliver outstanding service and support EY s purpose of building a better working world.

Your Key Responsibilities

• Lead CX workstreams, ensuring timely and high-quality delivery of customer-centric solutions that align with the client s strategic objectives.
• Collaborate with cross-functional teams to develop personas, customer journeys, and capability frameworks tailored to the client s needs.
• Facilitate design workshops, stakeholder engagements, and client meetings to align on CX strategies and priorities.
• Analyze market trends, customer data, and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models, governance frameworks, and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organizational growth, in areas such as revenue generation, market expansion, and customer engagement initiatives
• Provide coaching and mentorship to junior team members and foster a high-performing, collaborative team environment.
• Support business development efforts by contributing to client RFP and RFI responses through developing points of view, methodologies, and supporting administrative processes.
• Support the development of EY s Customer & Growth competency by contributing to the development of thought leadership, tools, and methodologies.