Senior Consultant - Customer & Growth - Business Consulting - Jordan Ernst & Young AE

In a world of dramatic and fast-paced change, the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional as part of our Customer & Growth practice, you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives. Joining one of our high-performing, globally integrated teams, you will work closely with our clients to ensure they deliver value through strategic design and customer-centric solutions.

Through our structured learning and development program, you will develop the skills, knowledge, and experience to transform how clients approach customer experience. And with a network that stretches across the world, you will gain unparalleled insights and exposure to diverse industries and challenges. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your Key Responsibilities

• Lead CX workstreams, ensuring timely and high-quality delivery of customer-centric solutions that align with the client s strategic objectives.
• Collaborate with cross-functional teams to develop personas, customer journeys, and capability frameworks tailored to the client s needs.
• Facilitate design workshops, stakeholder engagements, and client meetings to align on CX strategies and priorities.
• Analyze market trends, customer data, and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models, governance frameworks, and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organizational growth, in areas such as revenue generation, market expansion, and customer engagement initiatives
• Provide coaching and mentorship to junior team members and foster a high-performing, collaborative team environment.
• Support business development efforts by contributing to client RFP and RFI responses through developing points of view, methodologies, and supporting administrative processes.
• Support the development of EY s Customer & Growth competency by contributing to the development of thought leadership, tools, and methodologies.