Senior Consultant - Technology Consulting - ServiceNow Ernst & Young AE

Here, you ll be on the front line, working across a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You ll often work on-site, facilitating interesting conversations and presenting to executives of large companies, so you ll need to personally understand and influence our clients.

Key Responsibilities:

A good understanding of the ServiceNow platform and how it can support a client s digital strategy focus on Risk, Customer workflows and IT Operations.

The desire and eagerness to learn and grow your career within the consulting industry

Have a technical mindset with a keen focus on problem solving and the provision of high-quality documentation

A customer-focused approach to work demonstrated by using a deep understanding a client s environment and supporting the project team to tailor improvement strategies and transformative opportunities precisely to their specific circumstances. The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds

An awareness of the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology program.

Bilinguals Arabic and English

Ideally, you ll also have

ServiceNow development / configuration hands-on experience

Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management, and projects

Formal ServiceNow certifications (CSA , CAD, ITSM, ITOM etc.)

Experience with ServiceNow capabilities - IT, Risk, Cyber, Global Business Services, HR, and financial management

Experience gained in a client-facing environment

Knowledge of presentation tools and good presentation skills

Effective communication skills written and oral, virtual, and face-to-face

Project Management skills

Knowledge of the business processes supported by ServiceNow

Been involved in pre-sales and sales activities