Senior Contact Center Trainer Tamara 

About the role

As an Instructional Designer, you will create engaging, effective learning content that supports onboarding, upskilling, and performance across our contact center teams. Working closely with trainers, subject matter experts, and operations leaders, you ll build digital and blended learning solutions that reflect our brand, simplify complexity, and drive results. This role will be based in Cairo, Egypt

Your Responsibilities

• Design and develop instructional content such as e-learning & instructor-led modules, facilitator guides, job aids, and assessments
• Translate complex processes and systems into clear, learner-friendly materials
• Collaborate with trainers and SMEs to align training content with business needs and operational updates
• Build interactive and visually engaging content using authoring tools and design platforms
• Continuously review and update training materials to ensure accuracy and consistency
• Support onboarding and skills training through digital learning assets and documentation
• Contribute to knowledge base content and scalable learning resources

Your Expertise

• 2 4 years of experience in instructional design or content development, ideally in a contact center environment
• Strong portfolio of instructional materials across digital and instructor-led formats
• Hands-on experience with learning design tools such as Rise 360, Storyline, Adobe Creative Suite, and Canva
• Familiarity with LMS platforms and SCORM-compliant course development
• Experience in training delivery is a plus; TOT certification is considered an asset

Skills

• Strong instructional design and adult learning methodology knowledge
• Ability to create clear, visually engaging, and accessible content
• Excellent written and visual communication skills
• Strong project management and attention to detail
• Ability to work independently and cross-functionally on multiple projects

Attributes

• Creative, learner-focused, and collaborative
• Driven by quality and user experience
• Adaptable and comfortable in a fast-paced, evolving environment
• Curious, proactive, and passionate about enabling others through learning.