Senior Credit Controller

Confidential Company

Key Responsibilities

Customer Account Management

• Maintain and reconcile customer ledgers, ensuring accurate allocation of receipts and up-to-date statements.
• Evaluate and establish credit limits based on financial assessments and risk evaluations.

Collections & Cash Flow Management

• Monitor and collect overdue payments, ensuring timely receipt of funds in line with company terms.
• Prepare and update cash flow forecasts, allocating payments and processing claims/credits.

Reporting & Analysis

• Generate and review aged debt reports, identifying balances at risk and actions being taken.
• Monitor and report on debtor days, credit notes issued and provide monthly commentary.

Credit Risk Management

• Collaborate with credit insurers for ongoing customer credit limit requirements and contribute to annual credit insurance renewal.
• Assess company risk and ensure compliance with credit policies.

Dispute Resolution & Customer Coordination

• Resolve customer issues related to account discrepancies, billing errors, or payment matters promptly and objectively.
• Work with internal teams to review customer debit notes and deductions.

Collaboration with Internal Departments

• Collaborate with operations, commercial, and sales teams to ensure effective communication and coordination regarding customer accounts, pricing, orders, and other customer queries/issues.
• Ensure customer satisfaction is maintained to avoid any sales bottlenecks.

Compliance & Audit Support

• Ensure compliance with ISO quality standards and facilitate the conduct of quality internal and external audits.
• Maintain accurate records and documentation for financial information and transactions.

Customer Onboarding & Record Maintenance

• Set up new clients in the system and maintain up-to-date client records, including changes to billing or contact information.
• Ensure all customer data is accurate and compliant with company standards.