Senior Customer Care Executive

Roya Developments

Multiple VacanciesEmployer Active

Posted on 21 Nov

Experience

3 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

Handle advanced and escalated customer complaints efficiently and professionally.

  • Provide accurate information regarding products, services, and policies.
  • Ensure timely resolution of customer issues while maintaining high-quality service standards.
  • Monitor and track customer interactions to ensure compliance with company policies.
  • Prepare and analyze reports on customer inquiries, trends, and recurring issues.
  • Collaborate with internal teams such as Operations, Sales, and Technical Support to resolve customer problems.
  • Recommend improvements to processes, scripts, and communication materials.
  • Maintain updated knowledge of products, services, promotions, and system updates.
  • Participate in training programs and help develop training materials for the team.

Desired Candidate Profile

Bachelor s degree in Business Administration or a related field.

  • Minimum 3 5 years of experience in customer service or call center environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • High attention to detail and accuracy in handling information.
  • Experience using CRM systems and customer support tools.
  • Ability to work under pressure while maintaining professionalism.

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Senior Customer Care Executive

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Roya Developments

https://wuzzuf.net/jobs/p/awsjhikxbqpe-senior-customer-care-executive-roya-developments-cairo-egypt