Senior Customer Relationship Officer

Arab Bank

Key Roles:

• Identify customers' needs and fulfilling it with proper bank's products or services.

• Handle customers' requests/inquiries related to their accounts, products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction.

• Approve various customer s requests & counter transactions according to authority matrix

• Promote and sell bank products and services to achieve the yearly set targets.

• Coach and train staff reporting to him/her to ensure full awareness of Bank s products, services, and P&P.

• Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him.

• Carry/handle efficiently custody items, keys as per custodian matrix, and relevant P&P.

• Adhere to Branch Operating Model.

Job Requirements:

• Education: Minimum bachelor's degree in business administration or finance

• Experience: Minimum 5 years' experience in banking of which 3 years in customer relations.

• Minimum level 4 in English according to AB classification.

• Full awareness of bank's products, services, rules & regulations.

• Strong orientation for sales and services.

• Excellent communication, negotiation and interpersonal skills.

• Excellent computer skills, and problem-solving skills.