Senior Customer Relationship Officer

Arab Bank

Employer Active

Posted 11 hrs ago

Experience

5 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Roles:

  • Identify customers' needs and fulfilling it with proper bank s products or services.
  • Handle customers' requests/inquiries related to their accounts, products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction.
  • Approve various customer s requests & counter transactions according to authority matrix
  • Promote and sell bank products and services to achieve the yearly set targets.
  • Coach and train staff reporting to him/her to ensure full awareness of Bank s products, services, and P&P.
  • Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him.
  • Carry/handle efficiently custody items, keys as per custodian matrix, and relevant P&P
  • Adhere to Branch Operating Model.
  • Carry out any task requested by BM.

Desired Candidate Profile

Job Requirements:

  • Education: bachelor's degree in business administration or finance.
  • Experience: Minimum 5 years experience in banking of which 3 years in customer relations.
  • Minimum level 4 in English according to AB classification.
  • Full awareness of bank s products, services, rules & regulations.
  • Strong orientation for sales and services.
  • Excellent communication, negotiation and interpersonal skills.
  • Excellent computer skills, and problem-solving skills.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Senior Customer Relationship Officer

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Arab Bank

https://arabbank.taleo.net/careersection/ab_external/jobdetail.ftl?job=40049&lang=en