Senior Customer Representative- Companion animal MSD

Key Responsibilities:

• Customer Relationship Management:

• • Serve as the primary contact for key veterinary accounts and distributors.

  • Build and maintain strong, long-term relationships to drive loyalty and growth.

• Order Management & Escalations:

• • Oversee accurate order processing and resolve complex issues promptly.

  • Act as escalation point for critical customer concerns and complaints.

• Sales Support & Coordination:

• • Collaborate with sales teams to ensure smooth execution of promotions and campaigns.

  • Provide insights on customer trends and feedback to support business decisions.

• Mentorship & Training:

• Guide and support junior customer representatives in handling inquiries and processes.

• • Share best practices and assist in onboarding new team members.

• Reporting & Analysis:

• • Maintain detailed records in CRM systems and prepare performance reports.

  • Analyze customer data to identify opportunities for improvement and growth.

Qualifications & Requirements:

• Bachelor s degree in veterinary science.

• Preferred 2 - 3 years of experience in customer service or sales support, preferably in companion animal health field.

• Strong communication, problem-solving, and leadership skills.

• Ability to manage complex tasks and work under pressure.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools.

• Knowledge of veterinary market and products is a strong advantage.

Key Competencies:

• Customer Focus

• Leadership & Mentoring

• Problem-Solving

• Communication Skills

• Analytical Thinking

Required Skills: Account Management, Adaptability, Customer Experience Management, Industry Knowledge, Product Knowledge, Sales Presentations, Sales Reporting, Technical Product Sales