Senior Customer Service

Dubai Misr

Employer Active

Posted 10 hrs ago

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Serve as the primary point of contact for customer inquiries, ensuring prompt and professional responses.
  • Resolve complex customer issues efficiently, escalating cases as necessary to ensure customer satisfaction.
  • Monitor and analyze customer feedback to identify trends and recommend improvements to service processes.
  • Collaborate with internal teams to address customer needs and deliver tailored solutions.
  • Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
  • Provide guidance and mentorship to junior customer service representatives, fostering a culture of excellence.
  • Develop and implement strategies to enhance the overall customer experience.
  • Prepare and deliver regular reports on customer service metrics and performance.
  • Participate in training sessions to stay updated on company products, services, and best practices.
  • Ensure compliance with company policies, procedures, and global guidelines in all customer interactions.

Desired Candidate Profile

  • Bachelor s degree in Business Administration, Communications, or a related field.
  • 3-5 years of proven experience in a customer service or customer support role, preferably in real estate or a related industry.
  • Excellent verbal and written communication skills in English; Arabic proficiency is a plus.
  • Demonstrated ability to handle challenging customer situations with professionalism and empathy.
  • Strong problem-solving skills and attention to detail.
  • Experience working in a fast-paced, office-based environment.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Willingness to mentor and support junior team members.

Company Industry

Department / Functional Area

Keywords

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Dubai Misr

https://wuzzuf.net/jobs/p/ecoslfcx7ydq-senior-customer-service-dubai-misr-cairo-egypt