Senior Customer Service

SAK Developments

Identify customer needs, provide clear information, and offer suitable solutions or alternatives.

Build and maintain strong relationships with existing and potential clients.

Schedule and conduct regular meetings with clients to ensure satisfaction with services provided.

Identify customer needs, provide clear information, and offer suitable solutions or alternatives.

Provide professional advice to customers regarding suitable upgrades to enhance satisfaction levels.

Schedule and conduct regular meetings with clients to ensure satisfaction with services provided.

Identify customer issues and complaints and provide effective and timely solutions.

Coordinate with internal departments (Finance, Sales, Engineering, and Top Management) to meet customer requirements.

Follow up on all contract delivery notes and required actions.

Create and maintain a complete customer file including contracts, ID copies, and all related documents.

Follow up on customer requests such as modifications, rescheduling, cancellation, transfer, or assignment until completion.

Send regular project/site updates to customers on a monthly basis.

Coordinate unit handover with site engineers and follow up on internal modifications if applicable.

• 3 to 6 years of experience in customer service, preferably within the real estate or construction industry.
• Proven ability to handle complex client issues and deliver effective solutions.
• Strong leadership skills with experience mentoring or supervising junior staff.
• Excellent verbal and written communication skills in both English and Arabic.
• Proficiency in CRM software and Microsoft Office Suite.
• Exceptional organizational and time management abilities.