Senior Customer Success Engineer

SSC Egypt

Duties, Responsibilities and Accountabilities:

• Providing customer support for offered products and services
• Develop and deliver best-in-class support to our growing list of customers
• Providing technical support to our clients, managing client issues to resolution.
• Providing detailed documentation to support the issue resolution
• Organizing additional resources from other teams to aid the issue to completion
• Providing the clients with bi/monthly status reports and system health checks
• Should be responsible of understanding the project and desired outcome
• Understanding customers complex technical requirements,
• Offering expertise in how to use our product,
• Respond to Customer Tickets and Chat Inquiries,
• Provide efficient and relevant feedback on customer needs and requirements to relevant stakeholders within the business.

Job Internal Relations:

• Support Team Members
• Product Team
• Services Team
• Testing Team
• Quality Team
• UIUX team

Job External Relations:

• Customers through ticketing system

TECHNICAL COMPETENCIES

Educational Qualification:

• Bachelor's degree in computer science (or related field).

Professional Certifications:

• Microsoft.Net (C# and/or VB)
• Excellent in (ASP, MVC)
• Excellent Microsoft SQL development.

Experience:

• Minimum 3 years of experience in Software development field.

Special Technical Skills:

• Experience with .Net framework and with the C# programming language.
• Strong understanding of object-oriented programming
• Develop web applications and websites using MVC architecture (.Net core is a plus).
• Experience with Entity Framework and MS SQL.
• Debug, Test, Deploy, tracing and maintain applications to optimize performance.
• Develop web services/web API.
• Familiar with design patterns.
• Experience with Angular is a plus Designing and developing large scalable solutions.

BEHAVIOURAL COMPETENCIES

Knowledge, Skills and Abilities (KSAs)

• Excellent command of written and spoken English.
• Professionalism and accountability.
• Excellent communication skills.
• Good research and development skills.
• Accuracy and attention to detail.
• Problem solving and decision making.
• Adaptability and flexibility.
• Ability to learn.
• Analytical thinking.