Senior Customer Success Manager

Instabug

Posted on 5 Mar

Experience

4 - 9 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Responsibilities

  • Coach and motivate Customer Success team members to their optimum performance levels.
  • Research and identify the app development industry trends and insights.
  • Work on optimizing the user acquisition funnel.
  • Develop new projects and partnerships to cultivate user awareness and growth.
  • Collaborate with other cross-functional teams on co-joint activities.
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle.
  • Being the trusted partner for the customer on use-case and product functionality
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Own a book of business (ARR) with clear responsibility for renewals, churn prevention, and expansion.
  • Lead onboarding and enablement: kickoff, discovery, implementation status checks, enablement plan, and ongoing training, using our Luciq setup & enablement playbooks.
  • Comfort with mobile observability concepts (FFS, crashes, performance, network, alerts) and being able to guide customers on proactive vs. reactive workflows in the product.


Desired Candidate Profile

Job Requirements

  • Bachelor degree in Information System or Computer Engineering
  • 4+ years of relevant experience.
  • Strong communication, leadership, and interpersonal skills.
  • An analytical mindset to decide actions based on productivity metrics.
  • Strong technology background with knowledge of the mobile apps ecosystem.
  • A proven track record of Technical Account Management or other relevant experience.
  • Experience in managing multiple stakeholders and projects.
  • A listener who is customer-oriented and attentive to their needs.
  • Fluent in spoken and written English.
  • Strong communication skills.
  • Communicate effectively in both business and technical contexts.
  • Juggle multiple priorities with competing deadlines.
  • Process-oriented with problem-solving skills.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Senior Customer Success Manager

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Instabug

https://instabug.bamboohr.com/careers/117